On-time Delivery and Customer Satisfaction

Terms of Service

Introduction

Welcome to Dusk Commercials Ltd ("we," "us," "our"). By accessing or using our services, including our website and shipping solutions, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.

1. Services Offered

Dusk Commercials Ltd provides shipping, logistics, and transportation services. We strive to deliver shipments in a timely and secure manner, ensuring customer satisfaction. However, delivery timelines are subject to factors beyond our control, including weather conditions, customs clearance, and third-party carrier delays.

2. User Responsibilities

By using our services, you agree to:

Provide accurate and up-to-date information when placing orders.
Ensure the contents of your shipment comply with all applicable laws and regulations.
Not use our services for illegal or prohibited activities.
Pay all applicable fees and charges associated with your shipment.
Cooperate with customs and regulatory authorities when required.

3. Pricing and Payments

All pricing for our services is provided upfront based on the shipment details you provide. Prices may vary depending on package weight, dimensions, destination, and other factors. Payments must be made in full before shipment dispatch, unless otherwise agreed in writing.

4. Cancellations and Refunds

Customers may request a cancellation before the shipment is processed. If the shipment has already been dispatched, cancellations will not be possible. Refunds will be issued based on our refund policy, and certain fees may be non-refundable.

5. Liability and Limitation of Responsibility

While we take every precaution to ensure safe and timely delivery, Dusk Commercials Ltd is not liable for:

Delays due to unforeseen circumstances, including weather, natural disasters, strikes, or customs delays.
Loss or damage caused by third-party carriers.
Shipments containing prohibited or restricted items.
Incorrect information provided by the customer.

Customers are encouraged to purchase insurance for high-value shipments.

6. Restricted and Prohibited Items

Certain items are restricted or prohibited from shipment due to safety, legal, and regulatory reasons. These include but are not limited to:

Hazardous materials, explosives, and flammable items.
Illegal substances and counterfeit goods.
Perishable goods without proper packaging.
Items restricted by national or international shipping laws.

Customers must ensure compliance with all shipping regulations before sending their packages.

7. Intellectual Property

All content on our website, including logos, text, images, and service descriptions, is the property of Dusk Commercials Ltd. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Privacy Policy

By using our services, you also agree to our Privacy Policy, which outlines how we collect, store, and process your personal information.

9. Termination of Services

We reserve the right to refuse or terminate services to any customer at our discretion, especially in cases of fraud, violation of these terms, or abusive behavior toward our staff.

10. Changes to Terms

Dusk Commercials Ltd may update these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services after updates signifies your acceptance of the revised terms.

11. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be resolved through the appropriate legal channels within the UK jurisdiction.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Dusk Commercials Ltd

First Floor, Swan Buildings

20 Swan Street

Manchester, M4 5JW

England

Phone: 0161 506 9837

Email: info@duskcommercials.co.uk

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.